Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 3–7 business days. Express options are available at checkout.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs vary by destination.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition.

How do I start a return?
Please contact us through our Contact page and we’ll guide you through the process.

Products

What materials do you use?
OTTERA products are crafted from premium, carefully selected leather and materials built for longevity.

How do I care for my leather goods?
We recommend using a leather conditioner periodically and keeping items away from direct sunlight and moisture.